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Privacy Policy

Last Updated: January 15, 2026

At Soulcraft Creations BD (accessible from https://soulcraftcreationsbd.com/), we value the trust you place in us. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website or purchase our premium wooden handicrafts and crafting tools.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to process your orders efficiently and provide you with the best service.

A. Personal Information When you place an order or contact us, we may ask for:

  • Name: To identify you and manage your order.

  • Phone Number: Essential for order confirmation and courier delivery coordination (e.g., for Cash on Delivery).

  • Shipping Address: To deliver your products (e.g., hoop stands, weaving looms, furniture).

  • Email Address: To send order receipts, invoices, and updates.

B. Payment Information

  • Cash on Delivery (COD): If you choose COD, we do not collect online payment details.

  • Mobile Banking/Online Payment: If you pay via bKash, Nagad, Rocket, or bank transfer, the transaction is processed securely. We do not store your PIN or sensitive banking credentials on our servers.

C. Technical Data (Cookies) When you visit our site, we may collect technical data such as your IP address, browser type, and device information to improve your browsing experience. We use cookies to:

  • Remember items in your shopping cart.

  • Analyze site traffic to improve our store.

2. How We Use Your Information

We strictly use your data for business purposes, including:

  • Order Fulfillment: Processing and delivering your orders.

  • Communication: Sending you updates about your order status or responding to your queries.

  • Delivery: Sharing your name, address, and phone number with our third-party courier partners (e.g., Steadfast, Pathao, RedX) to ensure successful delivery.

  • Marketing (Optional): If you opt-in, we may send you emails about new arrivals (like new hoop stand versions), exclusive offers, or sales. You can unsubscribe at any time.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal data to third parties. We only share data with trusted partners necessary to run our business:

  • Courier Services: We share your delivery details with courier companies to ship your products.

  • Service Providers: We may use third-party tools for website hosting, analytics, or payment processing (who are bound by confidentiality agreements).

  • Legal Compliance: We may disclose information if required by Bangladeshi law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your personal information. Our website uses SSL (Secure Socket Layer) encryption to ensure that data transmitted between your device and our server is secure. However, please remember that no method of transmission over the internet is 100% secure.

5. Your Rights

As a customer, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to correct wrong or incomplete information (e.g., updating your delivery address).

  • Deletion: Request that we delete your personal data from our systems, subject to legal record-keeping requirements.

6. Third-Party Links

Our website may contain links to other websites (e.g., Facebook, Instagram, WhatsApp). We are not responsible for the privacy practices of these external platforms. We encourage you to read their privacy policies.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

  • Business Name: Soulcraft Creations BD

  • Phone/WhatsApp: 01711-933317

  • Address: Dhaka / Khulna, Bangladesh

  • Email: support@soulcraftcreationsbd.com